Perfect Fit Guarantee

Our promise is to help you find a perfect fit every time you shop with us. If not, we'll make it right. If the New Balance gear you purchase from us fails to satisfy you 100%, we'll provide hassle-free refunds and exchanges--every time. It's that simple.

A perfect fit isn't just blister-free shoes, or a jacket that keeps the rain off. A perfect fit means 100% satisfaction in the product, and the service that backs it up. A perfect fit is in the details. A perfect fit is our promise.

For additional information on returns, please see our Returns Policy.

Note: In the event of any inconsistencies between the English and Chinese version, the English version shall prevail.