Privacy Policy

Thank you for placing your trust in NB Web Express. We are committed to respecting your privacy and security of your personal information. You are very important to us and we want to provide you with a safe and secure online experience. This Privacy Policy describes how we collect and use your information and gives you choices as to how we use it. The Privacy Policy applies to "www.NBwebexpress.com" and "www.joesnewbalanceoutlet.com" (collectively, "the sites") operated by NB Web Express, LLC, wholly-owned by New Balance Athletic Shoe, Inc. By using the sites and providing your contact information, you consent to our privacy policy. We suggest that you review this Privacy Policy periodically as we will update and change it from time to time. This policy was last updated July 2008.

What information does NB Web Express collect about me?

Like most websites, every time you visit our site, we automatically collect information from you that is not personally identifiable. Examples of this type of information include:

• The type of Internet browser you are using
• The type of computer operating system you are using
• The domain name of your Internet service provider
• Your IP address
• The Web page from which you came
• The pages you visit on our web site

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your visit for trends and statistics, but you will remain anonymous unless you tell us who you are. Once you choose to give us your personal information, you are not anonymous to us.

When you purchase from NB Web Express or request to sign up for e-mail or direct mail notices, we collect information that you volunteer such as your name, e-mail address, postal address, phone number, gender, and when necessary credit card information or other information necessary to process your order or send you special announcements. Your provision of this information is entirely voluntary; however, if you elect not to provide this personal information, some of the services on the sites may not be available for your use.

We also collect the information you provide to us when you register for "My Account", participate in a contest, event or sweepstakes promotion, fill out a survey, or contact us (for example via e-mail or via "Ask the Expert")

How do you use my information?

The information we receive allows us to personalize our product offering and improve your online shopping experience, making it more convenient, efficient and enjoyable. We may use the information we collect to:

• Customize your communications and shopping experience
• Process your purchase, confirm your orders and communicate to you about account information or customer service needs
• Adapt the content and layout of our pages tailored to your needs and so you do not have to enter information more than once
• Notify you about new products and services, special offerings and other promotions
• Coordinate contests, promotions, surveys or other website features
• Improve our business and better respond to your needs

How do you share my information?

For the purpose of operating our business, we may transfer information between our preferred service providers and New Balance Athletic Shoe, Inc. who use that information only to conduct NB Web Express business. For example, they may handle NB Web Express credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.

We may provide your information to New Balance Athletic Shoe, Inc. wholly-owned companies and affiliates such as Aravon and Dunham. We may provide information for purposes such as reporting and marketing.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

We will not sell, trade or rent personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

How do I know my information is secure?

We have a variety of security measures to protect against the loss, misuse or alteration of information that we have collected from you. To ensure the information you provide online is secure during transmission, we use leading edge encryption technology and Secure Socket Layers (SSL) while processing any personal information you supply.

These controls are certified by VeriSign®, a leading Internet security company. You can review our security certificate using your browser by clicking on the closed lock or solid key image at the bottom of your browser on any of the secure pages on our site. This will display our site security information.

For security purposes, your full credit card number is not permanently stored within our system. On occasion, we may temporarily store the entire encrypted credit card number when it is necessary to manually contact a credit card company for verification.

This site is also tested and certified daily to pass the McAfee Secure Security Scan. To help address concerns about hacker access to confidential data, the "live" McAfee Hacker Safe Secure mark appears only when a web site meets the McAfee Secure standard. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning McAfee Secure certification, can prevent over 99% of hacker crime.If you have any additional questions, please Contact Us or call our Customer Care Help Center toll-free at 2372 0123, open Monday through Friday 9:00 AM - 12:00 PM, 1:00 PM - 5:30 PM.

What are cookies and pixel tags? How does NB Web Express use them?

A cookie is a small removable data file stored by your web browser on your computer. Cookies allow you to browse and place an order on our site and let us make shopping more convenient for you. We place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of how we use cookies are to:

• Enable you to select products, place them in your shopping cart and make a purchase
• Recognize you when you come back to our website
• Alert you to new areas that may be of interest to you
• Customize web page content that may be helpful to you

Cookies do not contain any personal information and they do not give us access to your computer. You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your Internet browser (such as Internet Explorer or Firefox) settings. Most browsers are initially set to accept cookies. Each browser is a little different, so check your browser Help menu to learn the correct way to modify your cookie settings. However, if you choose to turn cookies off, you won't be able to purchase on our site or have access to many features that make your site experience more efficient and convenient. However, you can still place orders over the telephone by calling our Customer Care Help Center toll-free at 2372 0123, open Monday through Friday 9:00 AM - 12:00 PM, 1:00 PM - 5:30 PM.

Pixel tags are tiny graphic images that allow us or preferred service providers to track non-personally identifiable analytic information about your visit to our website, such as pages viewed or links clicked. Pixel tags also let us know when you have open an HTML email from us.

What is the NB Web Express Children's Privacy Policy?

At NB Web Express, we do not knowingly ask for personal information from anyone under the age of 13 (a "Child"). If a Child submits information to us and we know that the person providing the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties. If it comes to a parent's attention that a Child has provided personal information to our site, please Contact Us or call our Customer Care Help Center toll-free at 2372 0123, open Monday through Friday 9:00 AM - 12:00 PM, 1:00 PM - 5:30 PM.

How do links from NB Web Express to other sites affect me?

At times, we may provide links from our site to other web sites operated by third parties. These links are provided only for your convenience and intended to add value to your visit. However, by including these links, even if affiliated with NB Web Express, we do not have control over these sites, which are independent from NB Web Express and have separate privacy policies and terms and conditions. When leaving our site, you need to be aware that our policies no longer apply. Therefore, we will not be responsible for the accuracy, relevancy, availability, reliability, copyright compliance, legality or decency of material contained in third party sites linked to our site. We strongly encourage you to review the terms and privacy policies of any third-party sites before using their sites.

How can I unsubscribe from NB Web Express E-mail or Direct Mail?

If for any reason you would like to be taken off the e-mail list that notifies you of upcoming events, offers and sales, simply visit our Newsletter Sign Up page and complete the Removal Request Form. Another way to unsubscribe is to call our Customer Care Help Center toll-free at 2372 0123, Open Monday through Friday 9:00 AM - 12:00 PM, 1:00 PM - 5:30 PM.

How can I access, update or delete "My Account" information?

Accounts may be created during the ordering process. You can login to or manage your account by clicking the "My Account" link at the top of any page. After logging in, you will be able to modify your contact information, update your billing and shipping addresses, view past orders, or delete your account completely. For security purposes, credit card information is not saved with your account.

What if I have more questions about the NB Web Express Privacy Policy?

Please feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns.

NB Web Express

Customer Care Help Center